9v777 Privacy Policy — Your Information Is Fully Secure

We may collect the following types of information to create and manage accounts on the 9v777 platform and to provide secure services:

a) Identity Information

• Full name and date of birth
• National ID card or passport number (for identity verification)
• Current address
• Email address and mobile number

b) Financial and Transaction Information

• bKash, Nagad, Rocket, or Upay account numbers (for processing transactions)
• Bank account details (for bank transfers)
• Deposit and withdrawal history
• Betting and gameplay history

c) Technical Information

• IP address and device identifier information
• Browser type and version
• Operating system
• Session data and cookie information
• Login time and location (approximate)

d) Communication Information

• Records of your conversations with us via live chat or email
• Issue reports and complaint details

Information is collected on the 9v777 platform in several ways:

• Directly provided information: Information you provide when filling out the registration form, completing a deposit or withdrawal, and when contacting the customer support team.
• Automatically collected information: Technical information automatically collected through cookies, log files, and similar technologies while you use the platform.
• Information from third parties: Information received through authorized third-party service providers for identity verification purposes, used solely for security and compliance.

9v777 uses your information for the following purposes:

• Account management and identity verification: Completing registration, verifying login, and ensuring account security.
• Processing financial transactions: Carrying out secure deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer.
• Customer support: Resolving your issues, answering questions, and providing 24/7 assistance.
• Legal compliance: Storing and processing information necessary to comply with applicable laws and regulations.
• Fraud prevention: Detecting suspicious activity and maintaining platform security.
• Platform improvement: Analyzing user experience to improve service quality.
• Responsible gaming: Monitoring playing habits and providing support when needed.

9v777 has adopted industry-standard technical and organizational measures to protect your personal information:

Technical Protection

• All data transmissions are secured by SSL (Secure Socket Layer) encryption
• Sensitive information is stored in encrypted form
• Regular security audits and vulnerability testing
• Two-Factor Authentication (2FA) available

Access Control

• Only authorized staff have limited access to your information
• A log of every access is maintained
• Regular staff training and awareness programs are conducted

Data is generally retained for up to 5 years after account closure, unless a legal obligation requires a longer retention period.

9v777 never sells your personal information or shares it with third parties for commercial purposes. Information may be shared in the following limited circumstances:

• Payment processors: Authorized payment service providers such as bKash, Nagad, Rocket, Upay, and banks receive only the information needed to complete transactions.
• Identity verification services: Authorized verification services for the KYC process, which operate under strict data protection agreements.
• Legal authorities: In accordance with a valid order or summons from a competent court or government authority.
• Technology service providers: Technology partners essential for platform operations, who work under confidentiality agreements.

The 9v777 platform uses cookies and similar tracking technologies. Cookies are small text files stored in your browser.

Types of Cookies We Use

• Essential cookies: Required for the basic functionality of the platform, such as maintaining login sessions. The platform cannot function properly without these cookies.
• Functional cookies: Used to remember your preferences, such as language selection and other settings.
• Analytical cookies: Collect anonymous statistics to understand how the platform is being used.
• Security cookies: Help prevent fraud and unauthorized access.

You can control cookies by changing your browser settings. However, disabling certain cookies may limit the functionality of the platform.

You have the following rights regarding your personal information:

• Right of access: The right to know what information we hold about you.
• Right to rectification: The right to request correction of any inaccuracies in the information we hold about you.
• Right to erasure: The right to request deletion of your information in certain circumstances (subject to legal obligations).
• Right to restrict processing: The right to request that processing of your information be limited in certain circumstances.
• Right to data portability: The right to receive your information in a structured, commonly used format.
• Right to object: The right to object to the processing of your information for specific purposes.

To exercise these rights, contact us at [email protected]. We are committed to responding to your request within 30 days.

The 9v777 platform is for users aged 21 and above only. We do not intentionally collect any information from minors.

An age verification process is followed at the time of registration. If we become aware that information about a minor has been collected, that information will be deleted immediately and the account will be suspended.

If you believe a minor has registered on 9v777, please notify us at [email protected].

9v777 primarily serves players in Bangladesh. For technical service requirements, some data may be processed or stored on servers located in other countries.

Wherever data is transferred, we ensure that:

• Data protection standards are equivalent to or higher than those described in this policy.
• Third-party organizations are contractually bound to protect data.
• Technical security measures are maintained throughout.

In the event of a data breach, 9v777 will take immediate action:

• Determine the nature and scope of the breach.
• Notify affected users as quickly as possible.
• Take technical measures to stop the breach and limit damage.
• Notify the relevant authorities in accordance with applicable law.
• Take steps to prevent such incidents in the future.

For any data security concerns or suspicious activity, contact [email protected] immediately.

9v777 reserves the right to update or amend this privacy policy at any time. For significant changes:

• A notice will be sent to the registered email address before the change takes effect.
• A notice will be prominently displayed on the platform.
• The "Last Updated" date at the top of the policy will be changed.

Continued use of the platform after changes will be taken as your agreement to the updated policy. We therefore recommend reviewing this policy regularly.

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: 24 hours a day, 7 days a week — in both Bengali and English

We will take any privacy-related request seriously and make every effort to respond promptly.